Our detailed complaints policy is available upon request.
We take complaints extremely seriously and will fully investigate any allegations with a view to reaching an ideal solution. Any complaints should be made to the partner identified in your letter of engagement. Alternatively, complaints can be made to our Senior Member Partner and Compliance Officer for Legal Practice, Steven Reynolds.
If a complaint cannot be resolved satisfactorily, you may be entitled to refer it to the Legal Ombudsman. The Legal Ombudsman service is available to members of the public, very small businesses, charities, clubs and trusts. For more information about eligibility see section 2 of the scheme rules available on the Legal Ombudsman’s website (www.legalombudsman.org.uk). Any referral to the Legal Ombudsman must be made within 6 months of our response to your complaint. Full contact details for the Legal Ombudsman are provided in our complaints policy.
The entitlement to complain extends to a complaint about the firm’s bill. There may be a right to object to the bill by making a complaint to the Legal Ombudsman, or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.
A copy of our Complaints Policy can be found by clicking the link below.